This exam was developed to enable schools to award credit to students for knowledge equivalent to that learned by students taking the course. This exam tests the knowledge of the roles and responsibilities of the supervisor; planning, organization and staffing; directing at the supervisory level; legal issues; stress management; union environments; and quality concerns. The exam contains 100 questions to be answered in 2 hours.

EXAM CONTENT OUTLINE

The following is an outline of the content areas covered in the examination. The approximate percentage of the examination devoted to each content area is also noted.

I. Roles and Responsibilities of Managers and Supervisors – 20%
a. Evolution of management/supervision
b. Knowledge and skill requirements
c. Managerial roles
d. Levels of management
e. Business ethics and corporate social responsibility

II. Management Functions – 50%
a. Planning
b. Organizing and staffing
c. Leading
d. Controlling

III. Organizational Environment – 30%
a. Legal, political, economic and social
b. Labor-management relations (e.g. unions vs. non-union, exempt vs. non-exempt)
c. Organizational culture
d. Diversity and inclusion
e. Global
f. Sustainable environments
g. Organizational change
h. Workplace safety and security